Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and enabling certain functionality.

2. How We Use Cookies

LumiPoint Portal uses cookies for various purposes to enhance your experience on our website and improve our services:

• Authentication and security
• Remembering your preferences and settings
• Analyzing website usage and performance
• Personalizing content and recommendations
• Providing targeted advertising (with consent)
• Enabling social media integration

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility.

Cookie Name	Purpose	Duration
session_id	Maintains your session while browsing	Session
auth_token	Keeps you logged in	30 days
csrf_token	Security protection	Session

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Cookie Name	Purpose	Duration
_analytics_session	Tracks user sessions for analytics	2 years
_page_views	Counts page views	1 year

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and previous orders.

Cookie Name	Purpose	Duration
user_preferences	Stores your preferences and settings	1 year
delivery_location	Remembers your delivery address	90 days
cart_items	Saves items in your shopping cart	7 days

3.4 Marketing Cookies

These cookies are used to deliver advertisements relevant to you and track the effectiveness of our advertising campaigns.

Cookie Name	Purpose	Duration
marketing_id	Tracks marketing campaign effectiveness	1 year
ad_preferences	Personalizes advertisements	6 months

4. Third-Party Cookies

We may also use third-party cookies from trusted partners to enhance our services:

4.1 Analytics Services

• Google Analytics: Helps us understand website usage patterns
• Hotjar: Provides user behavior insights through heatmaps

4.2 Payment Processing

• Stripe: Secures payment processing
• PayPal: Alternative payment method

4.3 Customer Support

• Intercom: Powers our customer support chat

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

• Accept All: Consent to all cookies
• Necessary Only: Only essential cookies
• Customize: Choose specific cookie categories

5.2 Browser Settings

You can also manage cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Site permissions > Cookies

6. Impact of Disabling Cookies

Disabling certain cookies may affect your experience on our website:

• Essential cookies: Website functionality may be impaired
• Analytics cookies: We cannot improve our services based on usage data
• Functional cookies: Personalization features will not work
• Marketing cookies: Advertisements will be less relevant

7. Local Storage and Similar Technologies

In addition to cookies, we may use other technologies such as:

• Local Storage: Stores data locally in your browser
• Session Storage: Temporary storage for your current session
• Web Beacons: Small tracking images in emails
• Pixel Tags: Track user interactions

8. Data Security

We implement appropriate security measures to protect the information collected through cookies:

• Encryption of sensitive data
• Regular security audits
• Access controls and monitoring
• Secure data transmission

9. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Updating the "Last updated" date
• Displaying a notice on our website
• Sending email notifications if required

10. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us: