Terms of Service

1. Acceptance of Terms

By accessing or using LumiPoint Portal's website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Service

LumiPoint Portal provides food delivery services connecting customers with restaurants and food providers across Canada. Our services include:

• Online food ordering and delivery platform
• Express delivery services
• Meal planning and subscription services
• Corporate catering solutions
• Customer support and order management

3. User Accounts

3.1 Account Creation

To use our services, you must create an account and provide accurate, current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibilities

• You must be at least 18 years old to create an account
• Provide accurate and up-to-date information
• Maintain the security of your account
• Notify us immediately of any unauthorized use

4. Orders and Payments

4.1 Order Placement

When you place an order through our platform, you are making an offer to purchase food items. We reserve the right to accept or decline orders.

4.2 Pricing and Payment

• All prices are displayed in Canadian dollars and include applicable taxes
• Payment is due at the time of order placement
• We accept major credit cards and other approved payment methods
• Delivery fees and service charges apply as displayed

4.3 Order Modifications and Cancellations

Orders may be modified or cancelled within 5 minutes of placement. After this window, modifications may not be possible.

5. Delivery Services

5.1 Delivery Areas

We provide delivery services to specified areas. Delivery availability and timing may vary by location and demand.

5.2 Delivery Times

Estimated delivery times are provided for reference only. While we strive for accuracy, actual delivery times may vary due to factors beyond our control.

5.3 Delivery Requirements

• Someone must be available to receive the delivery
• Accurate delivery address must be provided
• Valid contact information is required
• We may require ID verification for certain orders

6. User Conduct

You agree not to:

• Provide false or misleading information
• Use the service for illegal or unauthorized purposes
• Interfere with or disrupt our services
• Abuse, harass, or threaten our staff or delivery personnel
• Attempt to gain unauthorized access to our systems
• Use automated systems to access our services without permission

7. Refunds and Returns

7.1 Refund Policy

We offer refunds in the following circumstances:

• Order was not delivered within the guaranteed time frame
• Food quality issues (cold, incorrect order, etc.)
• Service failures on our part

7.2 Refund Process

Refund requests must be submitted within 24 hours of delivery. Refunds are processed to the original payment method within 5-10 business days.

8. Food Safety and Allergies

8.1 Food Safety

While we work with restaurants to maintain food safety standards, we are not responsible for food preparation practices at third-party establishments.

8.2 Allergen Information

Allergen information is provided by restaurant partners. If you have severe allergies, please contact the restaurant directly to confirm ingredients and preparation methods.

9. Intellectual Property

All content on our platform, including logos, text, images, and software, is owned by LumiPoint Portal or our licensors and is protected by intellectual property laws.

10. Limitation of Liability

To the maximum extent permitted by law, LumiPoint Portal shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

11. Indemnification

You agree to indemnify and hold harmless LumiPoint Portal from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

12. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

13. Modifications to Terms

We may modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.

14. Termination

We may terminate or suspend your account at any time for violation of these Terms or for any other reason at our sole discretion.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes will be resolved in the courts of Ontario.

16. Contact Information

If you have questions about these Terms of Service, please contact us: