Privacy Policy
Last updated: September 1, 2025
1. Introduction
LumiPoint Portal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumipoint-portal.com or use our food delivery services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, and phone number
- Delivery addresses and location information
- Payment information (processed securely through third-party providers)
- Dietary preferences and restrictions
- Communication preferences
2.2 Usage Information
We automatically collect information about your interaction with our services:
- Order history and preferences
- Website usage data and browsing behavior
- Device information and IP address
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling food delivery orders
- Communicating about orders, deliveries, and service updates
- Personalizing your experience and recommendations
- Processing payments and preventing fraud
- Improving our services and developing new features
- Marketing communications (with your consent)
- Complying with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist in delivering our services
- Restaurant Partners: Order details necessary for meal preparation and delivery
- Delivery Personnel: Contact and address information for delivery purposes
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Secure payment processing through certified providers
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Under Canadian privacy laws, you have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a structured format
- Marketing Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at [email protected].
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. Our cookie policy includes:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Used for targeted advertising (with consent)
You can manage cookie preferences through our cookie consent banner or your browser settings.
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Generally:
- Account information: Retained while your account is active
- Order history: Retained for 7 years for accounting purposes
- Marketing data: Retained until you opt-out
9. International Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your privacy rights when such transfers occur.
10. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
12. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us: